Sneaker Guarantee

At Uniform Standard we take great care and pride in the design and craftsmanship of our sneaker products. We use the finest leathers and highest standards of handcrafted skill and manufacturing.

We guarantee all our sneaker Series to be free of defects in material or workmanship for a period of ninety (90) days from the original date of purchase, when purchased directly through our website. The limited guarantee covers defects of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, excessive exposure to water and wet conditions, or the natural breakdown of materials and colour through time or extensive use.  

Full Grain Leathers
Slight variations in colour and texture that you might see in your sneakers are unique characteristics of the premium full grain leathers that we use. Just like your own skin, these natural features add to the beauty of our sneakers and therefore should not be considered a defect.

Some creasing of the leather at the front of the sneaker where your foot bends is normal and should not be considered a defect. Regular care and nourishment of your sneakers using our high quality sneaker care products will help to keep the leather supple and reduce the amount of creasing.

Wet Weather
As we use premium full grain Italian leathers with minimal coating to achieve the most natural look, please try to avoid wearing these sneakers in wet weather conditions. If they do become wet please stuff them with newspaper and allow them to dry naturally. Do not use artificial heat to dry wet sneakers as it may cause the leather to shrink.

Outsole Performance
We test all of our outsoles to ensure they meet recognised industry standards in terms of durability and performance. How long an outsole lasts will vary from person-to-person and how they are used. Factors such as gait, load, terrain and weather have a dramatic effect on outsole wear.  Outsoles support many times our own bodyweight and will wear down overtime and this is not considered to be a defect.

Our outsoles are attached to the upper using a cement glue and sidewall stitch construction. Any small visible gaps you might see around the top edge of the outsole is perfectly normal and does not affect the construction or performance of the outsole attachment. 

Although we would love to offer customers a re-soling service, the technology and construction methods we use on our sneaker does not permit us to offer this service without a high risk of damage to the uppers. 

Care and Maintenance
We strongly recommend a regular cleaning and conditioning routine your sneakers to keep the leather soft and supple. We offer a full range of the finest care products avaialble. You can also find cleaning instructions here.  Its important that you rotate your sneakers regularly to give them time to dry. 

FULL TERMS OF GUARANTEE

Limited Guarantee
Uniform Standard warrants (the “limited guarantee”) to the original end customer that its sneaker Series (the “footwear”) will be free from defects in materials and workmanship for a period of 90 days from the date of purchase by the original end customer. The limited guarantee constitutes the only guarantee provided by Uniform Standard with respect to the footwear.

It is important to note that we consider each individual fault report on a case by case basis. In the event of a defect, Uniform Standard will, at our sole discretion and as your sole and exclusive remedy, repair or replace the defective footwear without charge, issue a credit note if you prefer, or refund the price you have paid. Footwear that has been repaired or replaced is guaranteed only for the remainder of the unexpired portion of the guarantee period.

Exclusions
The guarantee does not apply to any defect in the footwear arising from:
  1. fair wear and tear; or
  2. the natural breakdown of colours and material through time, exposure or extensive use; or
  3. excessive exposure to water and wet conditions; or
  4. wilful damage, accident, negligence by you or by any third party; or
  5. failure to adequately clean, maintain and store the footwear; or
  6. unauthorised alterations, repairs or modifications not performed by Uniform Standard; or
  7. improper or inadequate fit; or 
  8. use of footwear after such footwear have sustained damage rendering them unsafe for use.

The limited guarantee is in lieu of (1) all other guarantee, express or implied, including without limitation the implied guarantee of merchantability and the implied guarantee of fitness for a particular purpose, and (2) any other liability or obligation, including without limitation any liability or obligation for damage, loss, or injury (whether direct, indirect, exemplary, special, consequential, or incidental) arising out of or in connection with the delivery, use, or performance of the footwear. For the avoidance of doubt, in no event will Uniform Standards aggregate liability exceed the price paid by the customer for the footwear in question. 

In the unlikely event of a defect developing with your sneakers, please email us at info@uniformstandard.com in the first instance and of our team will revert to you as quickly as possible to advise next steps.