Exchanges
If you wish to exchange to a different style, size or colour, simply return your unwanted item for a refund and place a new order for the desired item. Please ensure you return your item within the 14-day returns window.
All items are inspected thoroughly on return. In order to receive a refund, all items must be returned to us unworn/unused and in the same condition you received them. This includes the original packaging with all labels attached. Please ensure the shoebox is protected with an outer packaging layer. The shoebox is part of the product, therefore any damage may result in the return being refused.
Important
When trying on your sneakers the first time, please be careful not to crack or crease the leather upper especially at the front where the foot bends. Please try them on a soft surface like a carpet or rug so as not to damage or soil the bottom of the outsoles.
We cannot offer a refund for sneakers that show signs of creasing, wear or dirt or if any of the original packaging is missing.
We offer a convenient DHL Easy Returns service. In order to use this service you will need to have access to a printer to print the label. We do not provide labels inside our parcels because most are thrown away.
UK Returns Fee
£5.00 for up to 3 items returned, then £5 per addtional item. Returns fee will be deducted from your final refund amount.
International Returns Fee
£40.00 per first item/pair then £10 per additional item/pair. Please note international sales tax, customs duties and outbound shipping costs are non-refundable. Returns fee will be deducted from your final refund amount.
Exchanges
Select items to return
Why are you returning the item ?
Return Shipping
UK Easy Returns
We help to arrange your return with our Easy Returns Service.
You can schedule a pick-up from your home/office or drop off your return at a Service Point.
The cost of this service is £10.00 per first item/pair then £5 per additional item/pair which will be deducted from your final refund amount.
This service ensures that your items are guaranteed to arrive safely back with us and you will incur no additional charges.
UK EASY RETURNS
UK Self-Return
You can also choose to use your own postal service to return your items.
We strongly recommend that you use a tracked service to ensure safe arrival of your items.
UK SELF-RETURN
International Easy Returns
We help to arrange your return with our Easy Returns Service.
You can schedule a pick-up from your home/office or drop off your return at a Service Point.
The cost of this service is £40 per item/pair (+ £10 for each additional item/pair) which will be deducted from your final refund amount. Please note outbound shipping costs, sales tax and duties are non-refundable.
This service ensures that your items are guaranteed to arrive safely back with us and you will incur no additional charges.
INTERNATIONAL
EASY RETURNS
International Self-Return
You can also choose to use your own postal service to return your items.
Please note by choosing this option you are agreeing to pay for any additional fees or costs that may be charged back to us in order for us to receive your return.
We strongly recommend that you use a tracked service to ensure safe arrival of your items.
INTERNATIONAL
SELF RETURN