Returns
Orders may be returned within 14 days of receiving your items.
Please note that we do not offer an exchange service. Simply return any unwanted item for a refund and place a new order for the item you would like instead.
All returned items are thoroughly inspected. To qualify for a refund, products must be unworn/unused and returned in the same condition in which they were received, including the original packaging with all labels attached. Please ensure the shoebox is protected with an additional outer layer, as the shoebox forms part of the product. Any damage may result in the return being refused.
When trying on your footwear for the first time, please take care not to crack or crease the leather upper, particularly at the front where the foot bends. We recommend trying them on a soft surface, such as carpet or a rug, to avoid marking or damaging the outsoles. We are unable to issue refunds for sneakers that show signs of creasing, wear, dirt, or if any original packaging is missing.
For convenience, we offer a DHL Easy Returns service. Please note that you will need access to a printer to use this service. We do not include return labels inside our parcels, as most are discarded.
UK Returns Fee
£6.00 for up to 3 items returned, then £5 per addtional item. Returns fee will be deducted from your final refund amount.
EU - £30.00 for first item/pair plus £10 per additional item/pair.
Please note international sales tax, customs duties and outbound shipping costs are non-refundable. Returns fee will be deducted from your final refund amount. Please allow up to 5 working days for us to process your refund. Your bank or payment provider may take up to 10 days to process the request.
Returns
Select items to return
Why are you returning the item ?
Return Shipping
UK Easy Returns
We help to arrange your return with our Easy Returns Service.
You can schedule a pick-up from your home/office or drop off your return at a Service Point.
The cost of this service is £10.00 per first item/pair then £5 per additional item/pair which will be deducted from your final refund amount.
This service ensures that your items are guaranteed to arrive safely back with us and you will incur no additional charges.
UK EASY RETURNS
UK Self-Return
You can also choose to use your own postal service to return your items.
We strongly recommend that you use a tracked service to ensure safe arrival of your items.
UK SELF-RETURN
International Easy Returns
We help to arrange your return with our Easy Returns Service.
You can schedule a pick-up from your home/office or drop off your return at a Service Point.
The cost of this service is £40 per item/pair (+ £10 for each additional item/pair) which will be deducted from your final refund amount. Please note outbound shipping costs, sales tax and duties are non-refundable.
This service ensures that your items are guaranteed to arrive safely back with us and you will incur no additional charges.
INTERNATIONAL
EASY RETURNS
International Self-Return
You can also choose to use your own postal service to return your items.
Please note by choosing this option you are agreeing to pay for any additional fees or costs that may be charged back to us in order for us to receive your return.
We strongly recommend that you use a tracked service to ensure safe arrival of your items.
INTERNATIONAL
SELF RETURN